Client Policy Statement
At Health & Body Logix, we provide a healing/therapeutic environment that is clean and safe for all our clients. We respect all clients regardless of their age, gender, race, socioeconomic status, national origin, religion, sexual orientation, state of health, political affiliation, body type, or personal habits. Sexual innuendos, language, and behavior will not be tolerated. The session will end immediately and the client will be charged full price if this type of behavior occurs. Personal boundaries are always respected. Privacy and confidentiality are maintained at all times according to the regulating body of which we are members. Clients are draped with a sheet and towel at all times during the session and are only expected to undress to their comfort level. Only the parts of the body being worked on will be uncovered. Genitals are never massaged or exposed. The client will remain fully clothed during a seated massage and other various modalities.
We customize our treatments to meet every client’s needs. We perform services for which we are qualified and trained to do and refer to appropriate specialists when work is not within our realm of expertise. Therefore, we do not diagnose. However, we do expect clients to provide a complete health history and update it as necessary. We do provide pregnancy massage and allow the client to choose whether they want to be side draped or use a body support system. If at any time during any type of massage discomfort or pain is felt, please notify the therapist so that adjustments can be made or the session ended as the client determines. Clients should be clean, having showered at least the same day as the session but preferably right before. Do not eat a heavy meal 2 hours before the session.
When a client arrives late (within 15 minutes of scheduled appointment) the session is still ended at the scheduled time and the client will be charged the full price. If you wish to change or cancel an appointment we require a minimum 48-hour advance notice. Anything less will result in a $25 fee charged to your account. Whether you attend or not it costs us money to make appointments available to you (for staff wages, etc.). We do not make money with this charge; the fee is to act as a deterrent from making last minute changes. Advance notice allows us time to reserve an appointment for someone else. Emergency cancellations are determined at the therapists’ discretion. No-shows are bad. If you fail to show for an appointment without notice, all future appointments will be cancelled and a $25 fee will be assessed to your account.
We are available for service Monday through Friday 9:00 a.m. – 5:00 p.m. Please call to set up an appointment at (801) 472-5381 or email us at [email protected] or [email protected] Payment is due at time of service in cash, check, or credit card. There is a $25 fee for returned checks. After bouncing one check the client is expected to pay in cash or credit card for all subsequent visits. Gift certificates expire two months after date of purchase.
We customize our treatments to meet every client’s needs. We perform services for which we are qualified and trained to do and refer to appropriate specialists when work is not within our realm of expertise. Therefore, we do not diagnose. However, we do expect clients to provide a complete health history and update it as necessary. We do provide pregnancy massage and allow the client to choose whether they want to be side draped or use a body support system. If at any time during any type of massage discomfort or pain is felt, please notify the therapist so that adjustments can be made or the session ended as the client determines. Clients should be clean, having showered at least the same day as the session but preferably right before. Do not eat a heavy meal 2 hours before the session.
When a client arrives late (within 15 minutes of scheduled appointment) the session is still ended at the scheduled time and the client will be charged the full price. If you wish to change or cancel an appointment we require a minimum 48-hour advance notice. Anything less will result in a $25 fee charged to your account. Whether you attend or not it costs us money to make appointments available to you (for staff wages, etc.). We do not make money with this charge; the fee is to act as a deterrent from making last minute changes. Advance notice allows us time to reserve an appointment for someone else. Emergency cancellations are determined at the therapists’ discretion. No-shows are bad. If you fail to show for an appointment without notice, all future appointments will be cancelled and a $25 fee will be assessed to your account.
We are available for service Monday through Friday 9:00 a.m. – 5:00 p.m. Please call to set up an appointment at (801) 472-5381 or email us at [email protected] or [email protected] Payment is due at time of service in cash, check, or credit card. There is a $25 fee for returned checks. After bouncing one check the client is expected to pay in cash or credit card for all subsequent visits. Gift certificates expire two months after date of purchase.